{"id":28367,"date":"2020-09-21T13:50:17","date_gmt":"2020-09-21T10:50:17","guid":{"rendered":"https:\/\/2021.gpec.ro\/happening\/shipping-and-e-fulfillment-in-e-commerce\/"},"modified":"2021-05-14T17:30:41","modified_gmt":"2021-05-14T14:30:41","slug":"drumul-catre-clienti-fericiti-solutii-inovatoare-pentru-a-raspunde-nevoilor-unui-consumator-tot-mai-pretentios","status":"publish","type":"happening","link":"https:\/\/2021.gpec.ro\/en\/happening\/drumul-catre-clienti-fericiti-solutii-inovatoare-pentru-a-raspunde-nevoilor-unui-consumator-tot-mai-pretentios\/","title":{"rendered":"The Road to Happy Clients: Innovative solutions for answering the needs of demanding customers"},"content":{"rendered":"

The behavior of online consumers is constantly changing, especially since the restrictions caused by the Covid-19 pandemic. Online shop customers have become increasingly “impatient”, wanting deliveries as fast as possible (statistics show that delivery times that exceed “Next Day Delivery” lower the conversion rate).<\/span><\/p>\n

At the same time, customers are looking for convenience, various delivery options, the possibility to choose time slots and predictability of package arrival at a certain time of a certain day. Additionally, studies show that most consumers want free deliveries from online shops.<\/span><\/p>\n

We talk openly about all these aspects and about the solutions that online shops & technologies have at hand that can help them ensure happy customers and the expansion of the customer base right across Romania’s borders.<\/span><\/p>\n

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Andrei Radu – HOST<\/h4>\n

CEO & Founder GPeC<\/p>\n<\/div>\n