The behavior of online consumers is constantly changing, especially since the restrictions caused by the Covid-19 pandemic. Online shop customers have become increasingly “impatient”, wanting deliveries as fast as possible (statistics show that delivery times that exceed “Next Day Delivery” lower the conversion rate).

At the same time, customers are looking for convenience, various delivery options, the possibility to choose time slots and predictability of package arrival at a certain time of a certain day. Additionally, studies show that most consumers want free deliveries from online shops.

We talk openly about all these aspects and about the solutions that online shops & technologies have at hand that can help them ensure happy customers and the expansion of the customer base right across Romania’s borders.